How to place an order online?
Click on the item you like, select your size and colour. Click on the ‘Add to cart’ button. You will see the number of items added displayed at the top right hand corner on the cart icon. Once you finished adding all the items you want to buy, click on the cart icon drop down menu and select the ‘Checkout’ option. This will lead you to the step by step checkout page where you need to add your details, delivery option, delivery address, review your order and choose your method of payment. Follow the instructions to complete your payment by clicking on the ‘Place Order’ button.
Note: It is best to create an account for faster checkout and order tracking.
How can I create an account?
How can I make payment?
You can pay by Juice, Internet Banking i.e bank transfer, Cash in hand or Paypal. Please note that you will be paying in USD if you choose to pay by Paypal and hence will be charged a conversion fee as per the current rate applicable for the day.
What should I do if I have forgotten my password?
Please follow the ‘Forgotten my Password’ link when logging into your account, you will be emailed a link to reset your password. If this does not work please contact us and we will do our best to help.
How do I change my contact details or password?
Please log into your account and click on the Account Details menu found on the left side to make changes for names, passwords and email address. Click on Save changes button for the update to happen.
For your Phone, D.O.B, Shipping and Billing addresses, click on Addresses menu on the left. Make the changes and save them.
Can I cancel or change an order?
Changing or cancelling your order depends on the status of your order. Unfortunately, if your order is close to be dispatched or has already been dispatched, we will not be able to make changes or cancel. However, if the order has not been dispatched, please contact our customer service team and provide all the required information on what you wish to change. We cannot guarantee that your order will be changed but we will do the best we can. If your order cannot be changed we will notify you.
Regarding collection, you can contact us on email@example.com or phone / message us on 5944 6552 as early as possible, at least 4 hours before, in case there is something you want to change. If you leave it on the day then it is difficult to make any changes.
Where is my order?
For post, once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date. For collection, you can expect your order on the date, time and pick up location you chose at checkout. If there’s any change to the pick up details, we will inform you as early as we can and we will arrange an alternative way to get your parcel to you.
How can I track my parcel?
You can check the status on your order by clicking on the link you were sent through the email stating that your parcel is on its way. If you can’t find your way, then you are most welcome to ask for help by contacting us on firstname.lastname@example.org.
For collection, how can I make sure the person will be delivering my parcel at the chosen pickup point?
On the day of the collection, you will be sent a text through WhatsApp reminding you of the time and location of the pickup. You will also receive an email confirming that the parcel is on its way.
Any change will be notified to you by WhatsApp on the day or simply via phone call.
It is very important to have your ID card at hand when picking up your parcel.
What if you cannot come to pickup your parcel as arranged?
You have to notify us by phone call / WhatsApp / Messenger. You then need to rearrange a date, time and location or simply choose to receive the parcel by post. You can do that on the phone with one of our customer service agent
Can someone else pick up my parcel?
You have to notify us in advance who (full name and phone number are required) is coming to pick up your parcel. That person needs to have his/her ID card handy
How long does it take to receive my item?
It takes around 3 to 5 working days by local post for local delivery (Mauritius, Rodrigues and Agalega). It can take up to 8 to 10 working days for international delivery by DHL. Next day local delivery is available but the cost will need to be confirmed. As an estimate, next day local delivery could cost around MUR 500.
For pick up, it can be the next day or within 2 to 3 days time depending on the choice of day and time made by you.
Do you accept returns?
We accept exchanges. If you are not happy with your product, you can exchange it with another one of the same value or higher in price. Please refer to the exchange policy for more information on how to exchange. If you still need help, please contact us on email@example.com.
Have you received my return?
Please make sure your parcel takes no more than 5 working days to reach us. Once we receive your return in its original condition with the tag on, we will proceed to refund you. You will be sent an email letting you know about the refund. Please allow 7-10 working days for your refund to reach your bank account. If you don’t receive your refund in 10 working days time, please contact us, we will look into it for you.
How do I unsubscribe from your newsletters?
Please select ‘Unsubscribe’ at the bottom of our newsletters.
Your promo code doesn’t seem to work.
Please check that you have entered the code correctly. Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Discounts apply on full price products only. Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Where do you deliver to?
We deliver to all Mauritius mainland, Rodrigues and Agalega including neighbouring islands like Reunion and Seychelles. We also offer international delivery to a range of countries.
What are the charges that will be applied for international shipment?
Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import charges vary from country to country. We advise that you find out what these charges may be before you place an order.
Can I reorder the same item after a while?
It depends if the item is still in stock, then you can. You can always request for an item to be brought back. If in case we have sufficient demand for it, then we can always bring it back!
What size do I choose?
You can check your size by clicking on the ‘Size Guide’ button available next to the ‘Add to Cart’ button
How to look for payment to MauriBella on my Bank Statement?
Any payment made online will appear as MBella Glam Fashion on your bank statement. It can take up to a day for the payment to show up, depending on your bank’s service and transaction processing speed.